Privacy Policy

01Who is responsible for your data

Mahraj Flooring is the controller of personal data submitted through this website and related enquiry channels. Our principal place of business is Industrial Area 4, Al Qusais, Dubai, UAE, with additional regional offices as listed on the Contact page.

For privacy requests, email info@mahrajfloors.com with the subject line “Privacy request”. We will respond within a reasonable period.

02Information we collect

We collect information you choose to give us and limited technical data needed to operate the website securely.

• Identity and contact details: name, company, email address, phone number
• Project details: solution type, location, area size, and message content from forms
• Newsletter details if you subscribe to flooring insights
• Technical data: IP address, browser type, device, and pages visited
• Communication records from email, WhatsApp, or phone where you contact our team

03How we collect it

Personal data reaches us through a small number of predictable routes.

• Directly from you when you submit a form, email, call, or message us
• Automatically through cookies and server logs as you browse the website
• From colleagues on your project team, such as a main contractor sharing consultant details
• From publicly available business sources when we verify company information

04How we use your information

We use personal data only where we have a legitimate need connected to our flooring business.

• Responding to quotations, site surveys, and technical questions
• Preparing specifications, proposals, and project documentation
• Delivering materials, coordinating installation, and providing aftercare
• Sending requested catalogues or insight emails
• Improving website performance, security, and content relevance
• Meeting legal, accounting, and warranty record-keeping duties

05Our basis for processing

Depending on the situation, we rely on your consent (for example, newsletter subscriptions), the need to take steps before or during a contract (quotations and installations), our legitimate interest in running and securing the business, or a legal obligation such as tax and record-keeping duties.

Where processing relies on consent, you can withdraw it at any time without affecting processing already carried out.

06Marketing and communication preferences

We send flooring insights and catalogue updates only to people who asked for them or who are working with us on a project where the content is relevant.

Every marketing email includes an unsubscribe link. Opting out of marketing does not stop essential project communication such as delivery notices or installation scheduling.

07Who we share data with

We do not sell personal information. We share it only with parties who help us deliver the service you requested, under appropriate confidentiality arrangements.

• Installation crews, logistics partners, and authorised regional offices
• Manufacturers when a warranty registration or technical query requires it
• IT, hosting, email, and analytics providers that process data on our instructions
• Professional advisors and authorities where required by law

08Cookies and similar technologies

We may use essential cookies to keep the site working and optional analytics cookies to understand which pages are useful to specifiers and project teams. You can control cookies through your browser settings. Blocking some cookies may affect search or form behaviour.

09How long we keep data

Enquiry data is kept for as long as needed to complete the conversation and any resulting project, then for a further period required for warranties, accounting, and dispute handling. Newsletter data is kept until you unsubscribe. Technical logs are retained only as long as needed for security and diagnostics.

10How we protect data

We use reasonable organisational and technical measures to protect personal data against unauthorised access, loss, or misuse, including access controls, reputable hosting, and staff handling rules.

No internet transmission is completely secure. Please avoid sending sensitive payment details through unsolicited email, and contact us directly if you are asked for payment information you did not expect.

11If something goes wrong

If a security incident affects personal data in a way that is likely to create a risk to you, we will investigate promptly, take steps to contain it, and notify affected individuals and any relevant authority where the law requires it.

12Your choices and rights

Subject to applicable law, you may ask us to access, correct, or delete personal data we hold about you, to restrict or object to certain processing, or to stop using it for marketing.

We may need to verify your identity before fulfilling a request, and we may retain limited records where we have a legal obligation to do so. If you are not satisfied with our response, you may raise the matter with the relevant supervisory authority.

13International transfers

Because we operate across the GCC and work with cloud and manufacturer partners, your data may be processed outside the country where you submitted it. We take steps to ensure recipients protect it consistently with this Policy.

14Children

This website is intended for commercial clients, consultants, and contractors. We do not knowingly collect personal data from children. If you believe a child has provided us with information, contact us and we will delete it.

15Changes to this Policy

We may update this Privacy Policy to reflect new services, tools, or legal requirements. The latest version will always be published on this page with an updated date.

16Contact us about privacy

For questions or requests relating to personal data, email info@mahrajfloors.com, call +971 4 000 0000, or write to Mahraj Flooring, Industrial Area 4, Al Qusais, Dubai, UAE.